FAILURE TO INSTALL ASSEMBLY
LANGUAGE SUPPORT
If your computer locks up with a blue
screen when panel optimization is attempted, you will
need to activate .NET Framework 3.5, which is required to
register the assembly language engine that operates the
Panel Optimizer.
When Cabinet Pro or Door Pro is
first run after installation, Windows' supporting files are
accessed from .NET Framework 3.5. Under rare cases,
this Framework may not be present or active on your
computer, especially if the computer was custom built or
Windows was installed after purchase. To activate .NET
Framework 3.5 do the following:
1. Access "Programs and
Features" via your Control Panel.
(You may have to press
"Programs" first.)
2. Select the option, "Turn Windows Features on or off".
3. Activate .NET Framework 3.5, Apply the changes, and then
re-start your computer.
4. Re-load Cabinet Pro (or Door Pro).
Alternatively, you may download .NET Framework 3.5 and 2.0
from Microsoft. (Free Download)
DATA EXECUTION PREVENTION
Data Execution Prevention (DEP) is a security
feature that helps prevent damage from viruses and other
security threats. If you have
this turned on and you find
installation is not registering system files, then turn your DEP off, install Cabinet Pro, and then turn it back on.
After you have turned it on, add Cabinet Pro or Door Pro to
its safe list. The method shown below is but one
example. Your computer may have a different pathway to
your DEP.
-
Open
System by clicking the Start button,
right-clicking Computer,
and then clicking Properties.
-
Click Advanced
system settings. If
you're prompted for an administrator password or
confirmation, type the password or provide
confirmation.
-
Under Performance,
click Settings.
-
Click the Data
Execution Prevention tab,
and then click Turn
on DEP for all programs and services except
those I select.
-
To turn off DEP for an
individual program, select the check box next to
the program that you want to turn off DEP for,
and then click OK.
If the program is not in the
list, click Add.
Browse to the Program
Files folder,
find the executable file for the program (it
will have an .exe file name extension), and then
click Open.
-
Click OK,
click OK in
the System
Properties dialog
box if it appears, and then click OK again.
You might need to restart your computer for the
changes to take effect.
-
Note:
To turn on DEP for a
program, clear the check box next to the
program for which you want to turn on DEP,
and then click OK
SLOW or SLUGGISH
OPERATION
of Cabinet Pro or Door Pro
There are a few common reasons why Cabinet Pro or Door Pro
will operate very slowly on your computer.
1.
The most common reason is the presence of anti-virus and
anti-spam software. In almost all cases, anti-virus and
anti-spyware programs that are actively monitoring
running software make Cabinet Pro and Door Pro operate
much slower than when those programs are turned off.
We have consistently had problems with the operation of
Cabinet Pro with
WebRoot, so it is strongly suggested that
this program is either turned off when using Cabinet Pro or Door
Pro, or that you contact WebRoot's technical support to have
WebRoot completely
ignore Cabinet Pro or Door Pro. In general, Cabinet Pro operates much better and
faster when all monitoring anti-virus software is turned
off. They should be turned on, however, when accessing
the Internet, opening suspicious email, or operating
questionable software.
2. Your graphics
drivers are in need of being updated. Check to make
sure you have the most recent release of your graphics
driver.
3. You do not have the most up-to-date
version of WINDOWS on your computer. Even if your
computer is new, it may not have the most current version of
WINDOWS. To fix this issue, simply update your version
of Windows with the same version, but with a more recent
release.
WINDOWS 10
Generally, installations on Windows 10 are
among the best of Microsoft's operating systems.
Before installing Cabinet Pro or Door Pro onto your computer, make sure,
1.
You have completely disabled all protection software (i.e., anti-virus and
anti-spam software). If this is not done, it is
guaranteed that you will have installation problems.
2. You have administrative
rights to install software. You will not be
allowed to install if you do not have administrative rights.
3. You have the most up-to-date
version of WINDOWS on your computer. (Even if your
computer is new, it may not have the most current version of
WINDOWS.) It is absolutely critical to have the
most current version of WINDOWS on your computer, otherwise
you risk having the Installation program not registering
your DLL and OCX files properly, if at all.
WINDOWS 8
Generally, installations on Windows 8 are
very smooth.
Before installing Cabinet Pro or Door Pro onto your computer, make sure,
1.
All protection software are disabled (i.e., anti-virus and
anti-spam software).
2. You have administrative
rights to install software.
3. You have the most up-to-date
version of WINDOWS on your computer. (Even if your
computer is new, it may not have the most current version of
WINDOWS.)
But in some installations
of Windows 8, we have found that the system files are not
allowed to register or to function properly, due many times
to computer security. If this
is the case, then do the following:
From the Start Menu, select "Run", and then type, "regedit",
followed by pressing the ENTER key. This will enter
the Registry. Warning: Be very careful in this
area! Incorrect alterations can disable your computer!
Upon request, Cabinet Pro LLC will perform these changes for
you via remote support free of charge.
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System
Key: EnableLUA
Value data: 0
Setting this key to "0" will disable your User Account
Control settings, allowing programs such as Cabinet Pro to
operate without obtaining your permission. However,
this also allows malicious software to operate within your
computer without your permission. So discuss this
matter with Cabinet Pro LLC before disabling your UAC.
The Most Common Issues:
Data Execution Prevention will halt the operation of Cabinet
Pro if its permissions do not include Cabinet Pro (or Door
Pro). To ensure your DEP is not preventing Cabinet Pro
from operating, access Advanced System Properties -
Performance - Settings, and then press the Data Execution
Prevention tab. Turn on DEP for essential Windows
programs and services only.,
OCX files may not register correctly in the new SysWOW64
folder. They need to be copied into the System32
folder and then manually registered from there using
regsvr32.exe, which will probably exist in the system32
folder. This should
be done AFTER installation of Cabinet Pro.
Graphics Issues in Windows 8
In some cases when dimensions are placed on your shop
drawings they may be blurry or fuzzy. Access the Video
Help Center from within Cabinet Pro or Door Pro, and enter
the word, "blurry" in the FIND field. A video will
appear that will explain how to resolve this issue.
WINDOWS 7
A number of problems have occurred under WINDOWS 7.
It is suggested that you have no virus programs operating
and that this operating system is current with all updates.
Although Cabinet Pro and Door Pro operate within Windows 7,
our best suggestion is that a computer running WINDOWS 7 be
upgraded to WINDOWS 8 or WINDOWS 10 (preferred).
WINDOWS VISTA
In some cases, Windows Installer comes on each time the
software is run, even after a successful installation.
Windows Installer can be turned on or off with the following
procedure:
1. Go to control panel
2. Click Administrative tools
3. Select Services
4. Highlight windows installer & right click over it
5. Right Click and then select Properties
6. In the Start Up Type drop-down box, select "Automatic" to
turn it on, and "Disable" to turn it off.
7. Press OK to Exit
WINDOWS XP
Generally, installations on Windows XP are
very smooth and have no problems.
NVIDIA GEFORCE
GRAPHICS CARD
Update your driver
Go to the NVIDIA website,
click Drivers - GeForce Drivers, and then Auto Detect your
GPU. Follow the prompts to update your graphics
driver.
Settings
Try setting the NVIDIA quality to the best, set (under
Texture Filtering) Anisotropic mip filter optimization to
ON, and set Anisotropic sample optimization to ON.
If this does not work, give NVIDIA
support a call and alter your settings according
to their instructions. Please let us know what works
so that we may update our suggestions here.
GLANCE
In very few situations, due to poor
Internet Connection, security issues, or out of date
browsers, you may not be able to connect to our computers
using Glance. In this case, perform the following
steps:
1. Access
www.glance.net
2. Click "Support" at the opening screen.
3. Trouble shoot by clicking "Can you Glance" and
"Trouble Joining"
4. If you are still having problems, call their
Toll-Free number under "Customer Service."
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