Dear Cabinet Pro:

Dear Cabinet Pro,

Dear Cabinet Pro LLC,
 
I first met you at the IWF Show in Atlanta a few years ago, but decided to purchase a more expensive program from one of your competitors.  I thought that because it was more expensive, that it must be a better product.  So I passed up your booth and bought the more expensive program.  But I was wrong.  After trying to use that software for two years, I finally gave up because it did not allow me the customization of cabinets that my shop requires.  Every time I needed to make a new customized cabinet, I had to fill out a form and send it to the software company for THEM to make it.  I would get it back in two weeks or more, by which time, the cabinet was already made!  Doing this for two years became very frustrating.  So I decided to give your software a try.

I've had your software for almost a year now and am absolutely amazed at how it allows me to customize cabinets the way I build them, and the way my customers want.  Your product is outstanding, and your service is refreshing.  Although I don't call often, when I do I need a quick response.  Your responses are always top notch!  Thank you!
 
Just Cabinets
Pennsylvania
 

To:  Cabinet Pro

Dear Cabinet Pro LLC,
 
     I would like to take this opportunity to both thank the people at Cabinet Pro for their incredible customer support.  After twelve years of dealing with cabinet software, I had given up all hope on this aspect of the industry.  I have used two previous software packages, beginning as a small cabinet shop, and growing into a large CNC operation.  Much of my time and payroll has been wasted due to incomplete upgrades, as well as down-right lies from my previous software packages.  I have had the unpleasant experience of installing a CNC router, with an incomplete post processor written by people who could care less about my business.  The total hours and dollars lost is incalculable.  Fortunately, all those issues are in the past.
      When first approached with the idea of buying a new software, I immediately refused.  After it came up again I decided to watch the online demo for Cabinet Pro, and was very intrigued.  After looking at the price, I couldn't believe that the software would work as it claims.  But I decided to schedule an online presentation with the salesman anyway. In forty five minutes of demonstration and conversation I was sold on the product. The software was ordered the next day, and express shipped per my request.  Still, at this point I was hopeful, yet skeptical.  I rushed the shipping, because I assumed I would spend the next month, or so learning, and then switch over to Cabinet Pro full time.  My assumption couldn't be more incorrect, because within three days I had a cut list generated for an entire kitchen.  I think it is needless to say that at this point I was ecstatic about what had been accomplished.
     As with any program, I have been stumped several times. Each time I either pick up the phone or write an email, and my questions are answered quickly.  Never once has Frank or Eliana given me the feeling that I wasn't important.  In fact, if I didn't know better, it would be easy to believe I was their only customer.
 
Thank You,

El Camino Cabinets
Texas
 

Dear Cabinet Pro LLC,

This is just a note to thank you for your software and for your support.  Recently, I have had one of your competitors calling and bugging me to try their software. I told them I was very happy with Cabinet Pro and was not interested in their software. This weekend I was at a home show and ran into another builder that just purchased this same software from the company that has been bugging me. This builder told me that after 13 weeks they still have not been able to get any support to figure out how to use their new (very expensive) software! They ended up having to fly to the software company's location to be shown how to use it. I told them how great your software and service was along with its capabilities. Needless to say I wish I had spoken to them sooner because I'm sure they would have been more happy with Cabinet Pro!  Especially when he found out that you solve any problem I have in usually minutes of finding out there is a problem. I feel bad for them, because they're stuck with something they can't use!  So thank you for doing a good job, and thank you for all of your help.

Estimado personal de Cabinet Pro LLC,

La siguiente es para darles a conocer nuestro gran placer en haber obtenido su producto y servicios.   Es una inversion que nosotros, en Vidales Cabinets, hicimos en 2003 sin ningun  temor de lo que estabamos  adquirendo.   Y por supuesto que no nos equivocamos.  Nuestro taller es pequeño y esperamos varios meses antes de decidir ya que no podiamos seguir haciendo a mano todos los dibujos y listas de cortes.Despues de comparar los diferentes productos que hay en el mercado, nos decidimos por Cabinet Pro, porque contiene lo que la mayoria de los productos contienen pero  a un precio mucho mas bajo y razonable.  Nosotros, a pesar de ser un taller pequeño, buscabamos en el programa los mismos detallles  que un taller grande buscaria,  porque el trabajo es el mismo, solo que en cantidades menores.  Era ilogico pagar el doble o el triple por otro programa que no renderia los mismos  detalles y  mucho mas.  La ayuda tecnica que recibimos por parte de Siskyou Productos es lo maximo.  Me complazco en decir que  la ayuda que nos brindan es inmediata.

Nuestra duda, problema o pregunta se nos resuelve el mismo dia  con una llamada o correo electronico.   Y  les  estamos muy agradecidos.  Tomamos esta oportunidad para  recomendar a todo carpintero por grande o pequeño que sea su taller,  para dibujos detallados, cortes con exactitud y trabajo simplificado, lo unico que necesitan es Cabinet Pro. 

GRACIAS DE NUEVO,
Vidales Cabinets
California
 

Dear Cabinet Pro LLC,

  We decided to write a letter to let you know about our experience with Cabinet Pro since we have purchased the software.  We first purchased Cabinet Pro approximately 3 years ago.  Our goal was to eliminate disagreements and misunderstandings related to the design of cabinets, placement of drawers, and other items that make up a set of cabinets.  These problems needed to be confronted up front to save costly errors.  Most of all we wanted to eliminate the bad feelings customers have when any disagreement arises.  It is great when all details are discussed up front, put into a drawing (a picture is worth a million words), manufactured, delivered, installed, and presto – the customer gets what they imagined.  Your Cabinet Pro software did this for us and much more.   

We had hoped to use your software to generate a cutlist, but were skeptical about the accuracy.  But with some time invested, it was in no time that we had accurate cut lists that could be trusted.  Since that time we have used the cut list for all parts of our cabinets.  We print a shop drawing of every face frame which shows the cabinet name, overall width, width of stiles and rails, drawer opening sizes, and indicated if it is an unfinished or finished end along with the amount of reveal the face frame has to the cabinet box.  At this point Cabinet Pro did all that we had hoped for.  However, there was more to come.   

The first surprise was the decrease in time spent to cut out face frames.  We sorted the cutlist to show from the largest to the smallest face frame pieces.  It not only saved us time but also decreased the amount of wasted and unused material.  The same things happened when we used the cutlist for the finished and unfinished ends, tops, bottoms, shelves, toe kick, backs, nailers, and all the drawer parts.  The next logical step was to start using the door list.

We begin to print out a door and drawer front list using Cabinet Pro and compared it to the list we manually created.  In time our usual error rate of 3 to 10 out of 150 or so doors and drawer fronts dropped to 0 to 3 errors.  This alone was a huge cost and time savings.  The errors we have now are usually because we forget to check a box in the software, and, as a result, a door or two is left out.  We usually do not have any errors related to the wrong size doors.

  Approximately 6 months ago we leased a CNC router, and upgraded our software to Cabinet Pro CNC edition.  We now cut our cabinet box parts out with the CNC machine, using Cabinet Pro, CNC Edition.  This machine cuts out the parts, line bores our boxes, notches our toe kicks, and makes our dados.  We also, cut face frame arches with the CNC machine, using Cabinet Pro to make the code.  In the past, arches took a lot of time to draw correctly on a piece of wood, cut out on a band saw, then sand out the crooked parts.  Not now!  The arches look perfect the first time.  There has been a big time savings using the CNC Edition of Cabinet Pro, and the CNC router, along with eliminating errors. 

One last thought is whenever we have had a problem trying to use the software (usually related to our ignorance) you have always helped us out.  One main reason we decided to use Cabinet Pro was the comfort level we had that if there were a problem it would be taken care of.  Speaking from our experience over the time we have had Cabinet Pro we made the right decision and have not been disappointed.  We have gotten more from Cabinet Pro than we ever expected. 

Thank you,

Artistic Cabinets by Design
Texas
 

Dear Cabinet Pro LLC,

Too often in our busy lives we don’t take the time to appropriately thank those who deserve gratitude.  I wish to take this time to thank you, Frank, for your outstanding business practices.   When we began looking into the computer programs for producing designs and cutlists for our small two man shop we were taken aback by the sales pitches and prices of other programs.  The prices were way out of our reach for a start up operation like we were.

I must admit to you Frank that the first time I contacted you I was skeptical as to whether or not Cabinet Pro would do everything as advertised and at such a great price.  We are now going into our third year with Cabinet Pro and there is no looking back.  Frank, your product has done everything you said it would and more.  Your professionalism and courtesy on technical advice is outstanding.  The thing I admire the most is your honesty and integrity, two values which I deem utmost important.  We look forward to many years of continued business with you and Cabinet Pro.

It has really been a pleasure using Cabinet Pro and again Frank thank you for your honest business practices, for producing an outstanding product and your courteous support

Sincerely,

JMA's Fine Woodworking
Tennessee
 

Dear Cabinet Pro LLC,

Just a note to thank you for the splendid job you’ve done to customize your already outstanding program to our specific needs here at Rosewood.  We really appreciate the direct line of communication, open at all times between us to solve the smallest problems, and to keep us on line in the shop.

Your attention to detail, and constant efforts to upgrade all aspects of Cabinet Pro is constantly paying off for us, the ease of use of your program and the endless choices of application assure us of Cabinet Pro being there to fit a specific need for as long as we can see.

After exploring all the various programs offered, from low to high priced, we chose Cabinet Pro, and are firmly convinced that the choice was a correct one.  You have our highest recommendation.

Thanking you again, and wishing you well in the future.

Rosewood Cabinetry
California
 

Dear Cabinet Pro LLC,

I have just received your latest update, and again I have to tell you how amazed I am at the power, versatility, and convenience of the program.  It has become an almost indispensable part of our operation.  We purchase all our cabinet doors from an outside source, and by using your program’s cutlist, we have reduced ordering errors to the point that the program has paid for itself in this area alone.

Thanks again and keep up the good work,

Andrade Cabinets
California
 

Fellow Cabinet Makers:

For over a year our small, highly custom cabinet shop has increasingly benefited from Cabinet Pro LLC’ Cabinet Pro software program.  Mainly because of our lack of computer experience, it took a while before we became comfortable enough with the program to use it fully.  Now our cabinet design, cutting lists, and bids are quickly and accurately prepared.   What pleases us the most at this point is the reduction of human errors previously made and the significant lessening of tedious paper work.

There are many of these programs on the market, and --believe me--they are all complex and difficult to master.  You will definitely need, especially at first, timely help from your vendor.  We found Mr. Jimenez to be available and helpful in regard to our numerous telephone calls for assistance.

Before purchasing Cabinet Pro, we looked at other systems as well.  We selected Cabinet Pro because of its affordability, attractiveness, and adaptability to our particular concerns.

Stegeman Construction
California
 

Dear Cabinet Pro LLC,

Your competitors were going to charge us 3 times what you charged for software to design kitchens, print out accurate bids, and make cutlists.  We are very happy with your software and can customize the cutlists the way we want, which is something we couldn't do with the other software.  The capability of being able to have the cutlists print out the way we need them is very important to us, because we have 65  workers in the shop who are used to one way of reading their cutlists, and our manufacturing process is dependent upon different cutlists going to different stations.  So thank you for coming through for us.

Thanks again and we look forward to working with you in the future,

Smith Lumber Co.
Oregon